Frequently Asked Questions

View Frequently Asked Questions below for more information regarding Pacific Park®:

Planning Your Visit

 

What is the weather like?

Like all of Southern California, Santa Monica is famous for year-round mild and mostly sunny weather.

Are there other things to see and do near Pacific Park?

Pacific Park is located on the historic Santa Monica Pier in the heart of beautiful Santa Monica, California. The Park is within easy walking distance to many of Santa Monica’s favorite sites.

Is there food available in Pacific Park?

Pacific Park offers a wide range of food options in our ocean-view food court.  For a complete listing of our food outlets, click here.

How much time should I plan to spend at Pacific Park?

The time you spend at Pacific Park will vary depending on the number of activities you choose to enjoy. Guests typically spend 2 to 3 hours enjoying Pacific Park.

Where can I park, and how much does parking cost?

There are several options for parking at the Santa Monica Pier. All lots on and around the Pier are owned by the City of Santa Monica. Rates vary by season and lot, and range from $3 an hour to $15 for a day for passenger cars. Bus and large vehicle parking is available at Lot 1 North. Bus parking is 6x the daily car rate. Read about the lots and alternate parking options at pacpark.com/parking.

What are the operating hours?

Pacific Park is open 365 days a year weather permitting. The Park’s operating hours vary by season and may change due to inclement weather or special events. Prior to visiting, be sure to check the current operating hours at pacpark.com/hours or by calling 310-260-8744.

Where is Pacific Park located?

Pacific Park is located on the historic Santa Monica Pier at 380 Santa Monica Pier, Santa Monica, CA.

Pricing and Admissions

Can I buy gift certificates for Pacific Park?

Gift certificates are available through the Pacific Park Marketing Department at (310) 260-8744 x225.

Does Pacific Park offer a Travel Agent discount?

The Park does not offer travel agent discounts at the ticket booths.  Travel agents and tour operators interested in group pricing and special discounts should contact our group sales department at groups@pacpark.com or by calling (310) 260-8744.

Is there a discount for senior citizens?

At this time, Pacific Park does not offer a discount for AARP members or senior citizens.

Do you offer discounts to military personnel and families?

Pacific Park offers a 10% discount to all active duty military personnel and immediate family members accompanying them. Please present a valid United State Military ID card at the ticket booth to receive your discount.

Is there a discount for AAA/CAA members?

Pacific Park participates in the AAA/CAA Show Your Card and Save program. Just present a valid AAA or CAA membership card at our ticket booth to receive your discount. You can save even more when you purchase your unlimited-ride wristband online through Auto Club of Southern California.

Does the Park offer group discounts?

Pacific Park offers a variety of discounts to groups of 12 or more guests. Click here to learn more.

Does Pacific Park accept traveler’s checks?

Unfortunately, Pacific Park no longer accepts traveler’s checks. For your convenience, ATM’s are located throughout the Park.

What is Pacific Park’s refund policy?

Pacific Park has a no refund policy. Individual ride cards and game play cards do not expire and can be used during any future visit to Pacific Park.

What if I have unused ride tickets?

Pacific Park individual ride tickets do not expire. Your unused ride tickets can be used during any future visit to Pacific Park.

What should I do if I can’t print my online tickets?

If you are unable to print the confirmation papers for your online tickets, please note your confirmation number and email address used for the purchase. Our ticket booth personnel can confirm your order using that number when you arrive at the Park. Please have a photo ID with you to confirm your purchase.

I’m having trouble with my online ticket order, what should I do?

For assistance with online ticket orders, please send an email to guestservices@pacpark.com or call (310) 260-8744.

Can I buy my tickets online?

Yes, you can buy unlimited ride wristbands and more at our online store. Check our website regularly for web-only discounts or subscribe to The Loop and get email offers and discounts!

What forms of payment does Pacific Park accept?

Pacific Park accepts cash as well as all major credit cards – MasterCard, Visa, American Express and Discover – at all of our ticket booths, food outlets and gift shop.

What if I purchase an all-day wristband and it rains?

Rain showers seldom last for very long in Santa Monica. When inclement weather moves into the area, Pacific Park does close some rides based on weather and safety conditions. Generally weather closures last for a very short period of time. Should the weather require a longer closure, Park management will assist guests with ticket and wristband questions.

How much does it cost to ride the rides?

Pacific Park offers both individual ride ticket and unlimited-ride options to enjoy our 12 exciting rides. Ticket prices are subject to change without notice.

Do I need to pay to enter Pacific Park?

Pacific Park is LA’s only admission-free amusement park. There are no fees to enter the Park. Visitors who wish to ride our rides or play our games pay only for the rides and games they choose.

Park Information

Are drones allowed in Pacific Park?

Pacific Park has a No Drone policy as regulated by the Federal Aviation Administration. Please see regulations for further guidance.

Are there facilities for nursing mothers and diaper changes?

Diaper changing tables are provided in both men’s and women’s restrooms at Pacific Park. The Park does not have a specific facility for nursing mothers.

What should I do if someone in my family needs first aid?

Pacific Park security officers are trained to handle any minor first aid needs. In addition, the Los Angeles Harbor Patrol substation located on the Pier maintains a staff of trained emergency first aid personnel. If you or a family member needs assistance, please advise the nearest Pacific Park security officer or ask any uniformed employee to direct you to our administrative offices.

What is Pacific Park’s policy on alcoholic beverages?

No alcoholic beverages are allowed in Pacific Park. City of Santa Monica municipal code prohibits any alcoholic beverages on the Pier except beverages purchased and consumed within restaurants with the appropriate license to serve.

What should I do if I lose sight of my child?

Our uniformed security officers are trained to deal with lost children. If you lose sight of your child please advise the nearest Pacific Park security officer or ask any uniformed employee to direct you to our administrative offices.

Does Pacific Park have a dress code?

Pacific Park® does not have a formal dress code. Guests are encouraged to dress comfortably for the beach environment and weather forecast (don’t forget your sunscreen!).

Can I bring in my own food and beverages?

Pacific Park does not restrict food and beverage from entering the Park. However, we do limit the use of outside food and beverage in the food court and event areas.

Is the Coffee Bean and Tea Leaf on the Santa Monica Pier kosher?

The Coffee Bean & Tea Leaf franchise on the Santa Monica Pier is a unique location in that it is located inside the Pacific Park amusement park. To provide a wider selection of pastries and desserts suitable for the Park’s extended operating hours, the management of the Santa Monica Pier Coffee Bean & Tea Leaf has elected to carry menu items from vendors outside Coffee Bean’s corporate supply chain including some bottled beverages, gourmet donuts and other pastries. Not all of these additional menu items are sourced from kosher-certified kitchens, so this specific Coffee Bean & Tea Leaf location is no longer eligible for a kosher certification. The coffee, teas, and other Coffee Bean items are still sourced from Coffee Bean and Tea Leaf. This change only applies to items served from the non-refrigerated pastry case.

Are there automatic teller machines (ATM’s) available in Pacific Park?

There are a number of ATMs available at Pacific Park. If you need assistance finding one please ask a Team Member.

Are there lockers available?

Due to space constraints, Pacific Park is not able to provide lockers for guests. The closest lockers are located at The Bike Center in Downtown Santa Monica. Locker rentals vary from $10-$20 per day depending on luggage size.

Are pets allowed in Pacific Park?

Pets and other animals are not allowed to be inside Pacific Park. Only qualified service animals are allowed entry into the Park.

Does Pacific Park offer stroller and wheelchair rentals?

Due to space constraints, Pacific Park is not able to provide either wheelchair or stroller rentals.

What happens if it rains during my visit?

Rain showers seldom last for very long in Santa Monica. When inclement weather moves into the area, Pacific Park does close some rides based on weather and safety conditions. Generally weather closures last for a very short period of time. Should the weather require a longer closure, Park management will assist guests with ticket and wristband questions.

What is The Loop and how can I join it?

The Loop is the best place to get information about upcoming events and special programming here on the world-famous Santa Monica Pier. We only send about an e-mail month and you can opt out/unsubscribe any time. Additionally, Loop subscribers get deals and discounts for rides, food, and other attractions. Sign up for the Loop today!

Is smoking permitted in Pacific Park? What about on the Pier?

Smoking is prohibited throughout Pacific Park. Smoking is also prohibited in all areas of the Santa Monica Pier except for designated smoking areas.

How much does it cost to play the games?

Our fun-filled midway games range in cost from $2.00 to $6.00 per play depending on the game and level of play.

How many midway games does the Park have?

The Park has 12 challenging midway games to test your skill for a chance to win cool prizes!

How many rides does Pacific Park have?

Pacific Park offers 12 exciting rides. In addition, visitors can also experience Gyro Loop and Beach Bounce for an additional charge.

Ride Information

I purchased a photograph at the Pacific Wheel and/or West Coaster. How can I redeem my picture online?

Pictures can be redeemed at www.picsolve.com/pacpark. The unique code needed to download your picture will be located at the bottom of your receipt. Please see the highlighted picture below. If you have trouble downloading the image, please contact PicSolve at help@picsolve.com.

Can I bring my camera or video recorder on the rides?

Pacific Park does not restrict the use of cameras and video recorders for personal, non-commercial use. Due to safety restrictions, some cameras and/or video recorders may not be permitted on the rides.

Are there weight restrictions on the rides?

There are no formal restrictions at Pacific Park, however, the manufacturer design of the safety bar and/or harness systems of some rides may make it difficult to safely access those rides.

Is Pacific Park handicapped accessible?

Some rides at Pacific Park are designed to accommodate guests with mobility impairments. Please read our Guests with Disabilities for full information on handicapped accessibility.

Can I ride the Ferris wheel and other rides alone?

State law prohibits single riders on gondola-style Ferris wheels like the Pacific Wheel. Most of the rides at Pacific Park® are available to single boarding guests.

Do parents need tickets or wristbands to ride with their small children?

Small children are able to safely ride a number of the rides in Pacific Park without an adult if they meet the minimum height requirement. Parents wishing to accompany their children on rides must have the appropriate tickets or wristband.

Are there rides for small children?

All of the rides at Pacific Park are family-friendly. There are 6 rides for younger children, located in the Park’s Kid’s Cove area. Specific ride access information is clearly posted at the entrance to each ride. Some rides have no minimum height requirement as long as the rider is with a ticketed chaperone of permissible height. All riders must be ticketed except the Pacific Wheel where riders under the age of 3 and accompanied by a ticketed adult are permitted. For all other rides the rider, regardless of height or age must be able to support themselves in a seated, upright position.

Do the rides have height requirements?

To ensure the safety of all guests, Pacific Park does enforce minimum and/or maximum height requirements on all of our rides. These requirements vary by ride and are clearly posted at the entrance to each ride and at our ticket booths.

Special Arrangements

How can I request a special color on the Pacific Wheel?

If you or your organization is interested in making arrangements for a special lighting of the Pacific Wheel, please request an application by sending a message to pacificwheel@pacpark.com. Please note that not all requests can be met and that the Park maintains a maximum number of nights each year for special lighting events.

Is commercial filming/photography permitted in Pacific Park?

Pacific Park is private property. Commercial filming and/or photography are prohibited without prior arrangements with the Park and Pier. Please contact Kristin Wasiluk, at (310) 260-8744, Ext. 258 to make arrangements.

I want to have a private party at Pacific Park, who should I contact?

Pacific Park is a great location for your next private party or company event. For detailed information, contact Senior Event Sales Manager, Kristin Wasiluk, at (310) 260-8744 Ext 258 or visit the Private Parties area on our website.

Does Pacific Park offer birthday party programs?

While Pacific Park does not offer space for birthday parties, we do have special discount pricing for groups. For more information on group sales call 310-260-8744 X 225. For more information about celebrating a birthday at Pacific Park, visit birthdays at Pacific Park.